Privacy & Cookie Policy

Privacy & Cookie Policy2018-05-25T10:34:55+00:00

This Privacy Policy was last updated on 24th May 2018 to comply with European Global Data Protection Regulation (GDPR – concerns all EU-based businesses and increases European citizens’ rights to control their data).

If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at helene@croque-maman.com. At www.croque-maman.com we consider the privacy of our visitors to be extremely important.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.croque-maman.com (the “Site”).

  1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    – “DoubleClick DART Cookie”. Google, as a third party vendor, uses cookies to serve ads on www.croque-maman.com. Google’s use of the DART cookie enables it to serve ads to our site’s visitors based upon their visit to www.croque-maman.com and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal account details), email address, and phone number.  We refer to this information as “Order Information.”

Finally we collect personal information from you when you give it to us directly at one of our pop-up sale event whilst making a purchase or attempting  or considering to make a purchase and registering to our newsletter.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

  1. CONSENT

By using our website, you hereby consent to our privacy policy and agree to its terms.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, at any time, by contacting us at helene@croque-maman.com or mailing us at:

Croque-Maman – 46 Cranmer avenue, London, W139SH, United Kingdom

You also have the possibility to click on “Update your preferences” or “Unsubscribe from this list” at the bottom of every Newsletter we will send you.

  1. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Additionally we may use this Device Information to advertise to you in line with your personal preferences.

  1. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with following third parties to help us use your Personal Information, as described below. This list is not exhaustive but these are the main third parties we work with, the reason why and the basis for processing:

  • Gandi.net > Hosting > Legitimate Interests
  • MailChimp > Email marketing > Consent
  • Stripe Inc. > Payment Processing and fraud prevention > Contractual
  • iZettle > Payment Processing and fraud prevention > Contractual
  • Paypal > Payment Processing and fraud prevention > Contractual
  • Google Inc. > Email and internal document management, Advertising > Legitimate Interests
  • Google Analytics > Analytics (To opt-out https://tools.google.com/dlpage/gaoptout)
  • Facebook > Advertising

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

  1. BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by clicking on the following links:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

  1. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

  1. YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

  1. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

  1. MINORS / CHILDREN’S INFORMATION

The Site is not intended for individuals under the age of 18. We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. Croque-Maman does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that Croque-Maman has in its database the personally-identifiable information of a child under the age of 18, please contact us immediately and we will use our best efforts to promptly remove such information from our records.

  1. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

  1. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at helene@croque-maman.com or by mail using the details provided below:

Croque-Maman – 46 Cranmer avenue, London, W139SH, United Kingdom